Returns

Our products have a 30-day return policy, measured from the day you receive the product. To return a product, please first contact info@farlite.fi before sending anything.

The right of return does not apply to underwear and socks that have been removed from their packaging, water-filled bottles and water filters, or hygiene products. Returned items must be in resellable condition.

Sleeping bags, tents, ground sheets, sleeping pads, etc., may be tested in clean indoor environments, but not on trips or outdoors. A product tried outside is considered used and unfortunately cannot be returned.

The product must be in resellable condition and in the same state as when it arrived to you. It must be sent in a well-protected package (it does not need to be the original shipping box). Products must be returned in one package, not in multiple separate shipments.

If the original order was delivered with free shipping, but the return brings the order total below the free shipping threshold, we will deduct the original shipping cost from the refund amount.

Keep the return receipt (or a photo of it) in case the package gets lost in the mail. Unfortunately, we cannot reimburse packages lost by the postal service unless the sender can provide proof of return.

Return abuse: In case of three or more repeated order-return cycles per customer per year, we hold the right to deduct the shipping costs (if free shipping was applied to the original order) and return costs (if free domestic returns were applied) from the return sum. In severe cases, we hold the right to not sell to a customer.

In case of claims please contact info@farlite.fi