Farlite Oy 3249416-4 (hereinafter the online store) sells products to individuals in Finland. We reserve the right to change delivery terms and prices. Product prices include Finnish VAT.

Contact information

Email: info@farlite.fi
Phone: 040 5955 797
Postal address, freight transport and returns: Tikkurilantie 148D Ovi 32, 01530 Vantaa, Finland
Postal address, letters and administration: Parikaankatu 15, 05820 Hyvinkää, Finland

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. When placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.


Payments

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. 

Read more about Visma Pay: https://www.vismapay.fi/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Ålandsbanken, MobilePay, Apple Pay, Google Pay, Siirto, Klarna, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks' customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Delivery

Orders are mailed on weekdays. The internatioan delivery time for products delivered from the warehouse is usually 3-15 business days. If the delivered products are order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the checkout function of the online store before the final acceptance of the order.

If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.

For uncollected shipments we will charge return and processing costs.

Returns

The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.

The right of return does not apply to underwear and socks that have been removed from their packaging, water-filled bottles and water filters, or hygiene products. Returned items must be in resellable condition.

Sleeping bags, tents, ground sheets, sleeping pads, etc., may be tested in clean indoor environments, but not on trips or outdoors. A product tried outside is considered used and unfortunately cannot be returned.

The product must be in resellable condition and in the same state as when it arrived to you. It must be sent in a well-protected package. Products must be returned in one package, not in multiple separate shipments. 

Keep the return receipt (or a photo of it) in case the package gets lost in the mail. Unfortunately, we cannot reimburse packages lost by the postal service unless the sender can provide proof of return.

If the original order was delivered with free shipping, but the return brings the order total below the free shipping threshold, we will deduct the original shipping cost from the refund amount.

Return abuse: In case of three or more repeated order-return cycles per customer per year, we hold the right to deduct the shipping costs (if free shipping was applied to the original order) and return costs (if free domestic returns were applied) from the return sum. In severe cases, we hold the right to not sell to a customer.


Order cancellation, error liability and complaints

Before the order is delivered, the order can be canceled with a written notification by e-mail.

The online store has statutory error liability for the products sold. In cases of complaints, please contact our customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.

Technical Documentation in Compliance with the GPSR Directive

The technical documentation required under the GPSR (General Product Safety Regulation) is available in electronic format. If a printed version of the technical documentation is not included with the product, it can be downloaded from the product page or will be sent separately via email to the address provided with the order.

By placing an order, you acknowledge and agree that the technical documentation may be provided solely in electronic form without a printed version. It is the customer's responsibility to download and store the document appropriately. If needed, you may request a re-delivery of the document by contacting our customer service.

Product reviews

After ordering, we may send you a request to review the product you ordered by e-mail. Leaving a review is voluntary.

Fellow Company Invoice

The easiest B2B buying on the market

Buying with a Fellow Company Invoice is almost always possible using just contact information, without strong identification. It is enough that we can ensure the connection between the buyer and the company he represents. The invoice is primarily sent as an online invoice, but email and paper invoices are also possible. We already know the official e-invoicing addresses of companies, so choosing an invoicing address is also easy. The processing of the purchase invoice is designed to be as smooth as possible from the point of view of the business buyer, and the buyer gets the reference information necessary for allocating the invoice added to the invoice. In addition, there is a VAT breakdown on the invoice.

The standard payment period for a Fellow Company Invoice is 14 days. If you wish, you can extend the payment period up to 60 days. The credit limit of Fellow Invoice is €5,000. If your company needs a higher credit limit, you can contact Fellow customer service. Fellow Invoice is made possible by Fellow Finance Oyj. More information about Fellow Business Invoice can be found at the following link: https://www.fellowfinance.fi/maksaminen/yrityslasku